Entergy Corp. has posted a map of utility interruptions online. Choose your service area to see a map that will show where outages are, how many households are affected, how long the power has been out and how soon it's expected to be restored.moreless
Entergy New Orleans customers with complaints about their electric and gas service or the accuracy of their bills will no longer have to seek satisfaction from the company alone. Under a process approved by the City Council, residential and commercial customers are now able to have an independent third-party arbitrator hear disputes that can't be resolved between consumers and the company's customer service representatives.
The complaints will be handled by Louisiana Mediation and Arbitration Inc. which will determine whether a particular complaint is eligible for arbitration as well as hold hearings and issue rulings.
Download this .pdf for information on filing a complaint with Entergy or call the City Council Utilities Regulatory Office at 504-658-1110 for more info.
The Low Income Home Energy Assistance Program (LIHEAP) provides eligible low income households with assistance in meeting their monthly electric and gas bills. Grants of up to $350 are available, and in some crisis cases, an additional $325 payment for energy bills. For general information about the LIHEAP program click here. For organizations that offer LIHEAP assistance, see below:
Low income St. Bernard residents in need of utility assistance can contact the St. Bernard LIHEAP program. Hours of operation are 8:30 AM to 12:00 PM and 1:00 PM to 4:30 PM Monday through Friday. For eligibility requirements and to request assistance, call the main office at 504-278-4468 for an appointment. LIHEAP funding is currently unavailable but may be renewed late August 2009.
Hope House offers a variety of programs for Orleans Parish residents including utility assistance for residents in the 70130 zip code with a disconnect notice, transitional housing for families with children, an emergency food bank, a GED program, and a resource center with free computer use. The Center is located at 916 St. Andrew St. in New Orleans. Visit the website or call (504) 525-2561 for more information.moreless
Green Light New Orleans aims to help residents reduce energy consumption and energy bills by offering to change old style incandescent bulbs to modern compact fluorescent lighting FREE of charge. Each CFL will save the user more than $45 over the life of the bulb. They will come to your home and exchange your light bulbs at no cost to you. Homeowners and renters are eligible. Read more and sign up on their website. moreless
Entergy New Orleans encourages energy efficiency by providing rebates for ceiling insulation, wall insulation, air sealing, duct sealing, and high efficiency air conditioning and heat pumps in existing homes. Depending on what measures installed the customer may be able to receive rebates as much as $1,000 when installing a new high efficiency A/C, ceiling and wall insulation.
Entergy also provides incentives to new home builders for homes that are built 15% greater than the 2006 IECC Energy Code currently in place in Orleans Parish.
For more information, visit the website or call 1-866-721-0249, Monday – Friday, 8:00 a.m. – 5:00 p.m.moreless
BIBG, a service of Global Green, can help you rebuild your home in a healthier, more energy-efficient way, helping you to reduce monthly utility costs. Homeowners can call Global Green to learn how simple home modification upgrades can save up to 20% on utility bills. Personalized energy assessments are available, as well as information about green products that can be purchased locally. Visit the website for rebuilding tips, schedule an in-person consultation, or check the BIBG calendar for informational presentations. Stop by the Resource Center at 841 Carondelet to learn more about green building technologies or energy savings or call 525-2121 for more information.